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Email us on info@mandertory-miniatures.co.uk if you need help with an existing order or need anything else.


Welcome to Mandertory Miniatures.
Mandertory Miniatures ("the Company") wants you to be 100% happy every time you purchase from us, so please take the time to read through this section. By placing an order through www.mandertory-miniatures.co.uk("our website") you are agreeing to the terms and conditions set out below.These are subject to change at any time, so please read and check you are in agreement before you order. If you have any queries, please contact customer services before ordering on: info@mandertory-miniatures.co.uk and we will be pleased to help you.By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

Using our online shop is simple! Simply add any items you wish to buy to the shopping basket, and then carry on browsing and shopping. When you are ready to purchase, simply click checkout and you will be taken to Paypal‚Äôs secure site to enter your details and payment. Orders can be amended up to the point payment details are submitted.After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "transaction confirmation email"). The contract between us will only be formed when we send you the transaction confirmation email and will only relate to those products whose dispatch we have confirmed in that email. We will not be obliged to supply any other products which may have been part of your order until their dispatch has been confirmed in a separate transaction confirmation email.

Price and promotions
Prices are as set out on the website, are in Pounds Sterling and do not include delivery costs (shown in checkout). We reserve the right to alter prices or remove products from the website at any time, but changes in price will not affect orders which have been confirmed . Prices that are reduced for sales and promotions are only valid for the specified period.If you have an offer code to redeem, you must enter it on the checkout page before placing your order. Once the order is placed, we cannot amend it.We are under no obligation to provide items to you where an incorrect(lower) price was published on the website, even after we have sent you a confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.In the case of products already on special offer and the sale of gift vouchers,these are exempt from further pricing reductions due to concurrent offers.

Paying for goods
Mandertory Miniatures utilise Paypal as our primary payment option. We do not store your credit/debit card details on our site. All credit and debit card holders are subject to validation checks and authorisation by the card issuer.If your card is declined we are not liable for any delay or non-delivery.

We always work hard to process and despatch your order as quickly as possible, larger orders and painted models may take longer to complete than others so please be patient.We use a variety of courier companies to deliver across the world including FEDEX, DHL and UPS, for larger orders. We also use Royal Mail for some locations. When we send parcels with Royal Mail we cannot guarantee delivery times or that contents of the parcel will be as safe as with our couriers. All consignments need to be signed for upon delivery (including parcels sent via Royal Mail).Orders will be sent to the delivery address specified, if you wish to change this after placing an order then please email us with advanced notice. We cannot be held responsible if this delivery address is incorrect. If an item is lost in transit, please contact our customer services team at info@mandertory-miniatures.co.uk quoting your order number and full delivery address. Once delivered to you, all risk of damage to the goods shall pass to you. Ownership of the goods will only pass to you when we receive full payment of all sums due, including delivery charges.Delivery times and dates quoted on the website are subject to change at any time.

Refunds and exchanges
We are entitled to refuse or cancel any order we receive and, in the unlikely event that we wish to do so, we will notify you by email and refund monies paid for goods that will not be supplied.You may cancel your order at any time by notifying us by email to info@mandertory-miniatures.co.uk. However, please note that refunds for terrain and store orders cancelled by customers at the discretion of the company management.For painting service orders cancelled by customers after commencement of work on that project will result in forfeiture or the 50% down payment required.

Our liability
We warrant to you that any item purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the items you purchased and any losses which are a foreseeable consequence of us breaking the agreement.This does not include or limit in any way our liability for death or personal injury caused by our negligence, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of profits or contracts, or loss of anticipated savings.

Privacy Policy
Mandertory Miniatures (the "Company", "we") are committed to protecting and respecting your privacy.This policy (together with our terms and conditions of supply and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Mandertory Miniatures of 30 Grimston Road, Anlaby, East Riding of Yorkshire, HU10 6SU, UK.

Information we may collect from you
We may collect and process the following data about you:Information that you provide by filling in forms on our site www.mandertory-miniatures.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.If you contact us, we may keep a record of that correspondence.Details of transactions you carry out through our site and of the fulfilment of your orders.Details of your visits to our site including, but not limited to, traffic data,location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.

IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer'shard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:To estimate our audience size and usage pattern.To store information about your preferences, and so allow us to customise our site according to your individual interests.To speed up your searches.To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Unless otherwise indicated, copyright in the content of this website is the property of Mandertory Miniatures. The site may also include content whose copyright belongs to third-parties and which have been lawfully included in this site by agreement or specific licence.All content is protected by United Kingdom copyright law and, by virtue of international treaties, equivalent copyright laws in other countries.You may not copy, reproduce, republish, download, post, broadcast, transmit,make available to the public, or otherwise use warlordgames.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any mandertory-miniatures.co.uk content except for your own personal, non-commercial use.Any other use of mandertory-miniatures.co.uk content requires the prior written permission of Mandertory Miniatures.

Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any contract with us, or any of your rights or obligations arising under it, without our prior written consent.We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.Events outside our control We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (force majeure event), which includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed, but if the force majeure event continues for a period of 90 days either you or we may cancel the contract by giving written notice to the other party.

If we choose to ignore a breach by you of these terms and conditions on one occasion, we may still take issue with you if you breach the same or any other term or condition after that.If a court decides that any of these terms and conditions is legally unacceptable or ineffective in whole or in part, that term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to the benefit of any of these terms and conditions, unless we agree otherwise in writing.

Mandertory Miniatures details
Our registered office is 30 Grimston Road, Anlaby, East Yorkshire, HU106SU, UK.Email: info@mandertory-miniatures.co.uk